We don't entertain the return and refund of items purchased through our website that are not as up to your expectations. Since a large portion of our items is meant to be used for personal and intimate in nature, we prescribe our clients to ask us inquiries or questions at mydarkshop.com customer representative before any affirmation of the request.
Make a video of the product when while opening up the packaging till the end, there will no responsibility for refund or return without any video. On account of a manufacturing fault or defect, we will be able to process your request for the return of the item and products subsequent to checking the defective item. When you get your order, we strongly suggest you test the battery to see if it is working fine before utilizing the product. In case, if we find out that the product you are requesting for the replacement or the refund is used we won't be able to provide you the warranty replacement.
Customers will not be caused to bear any charge on sex toys and items they buy online that arrive at their doorstep in faulty or damaged condition. These items can be easily replaced through us without much of a stretch or wasting your time.
There would be no discount on delivery charges incurred for the purchase of toys that are returned or sent back to us.
Some of the things in the mydarkshop.com selection of items can't be returned, for example, unpacked electronic media items such as batteries (CDs, digital media, sound and video clips, and so on), and fluid items like (massage oils, personal lubes, household cleaning items, toy cleansers, shower gels, breast enhancement creams, penis enlargement gels and so on)
Replacement of the products can take up to fourteen days to twenty days to receive the items after you request the replacement.
All fluid items that were vandalized and spilled at the time of shipment are qualified for return or replacement without making you pay any extra charges. Our client support agents would give you the most ultimate assistance in event of such unwanted occurrences. If there should be an occurrence of liquid-based products being damaged the replacement of the items will remain active only 3 days after the shipment has been made successfully.
Processing the requests for the cancellation of the orders should be viewed as when orders are placed at around 24 hours after the request is executed. Nonetheless, demand for cancellation will not be entertained after the shipment has effectively started. We don't keep all the products that we deliver to the customers at our warehouses. It implies that the products that are mentioned "in stock" on our sex store are not readily available instantly for shipping right away at the moment. In certain rare cases, there could be scenarios like the products you are interested to buy are in stock but when you place the order, they have been sold out.
Any request or application you make with respect to sex items you bought online ought to be submitted through email contact us form that can be found at the "Contact us" page, and on various other pages all through the online portal. Our way of providing a solution is to give appropriate answers by responding to all inquiries we receive from our customers in regards to the items and services provided by us as fast as could be done. In some cases, there may be delays while responding to their concerns and queries due to the varying volume of orders but have confidence we generally react to your doubts and worries as quickly as time permits.